Players cancelling their registrations before 31st March will receive a full refund less an administration fee of $50.00.Players cancelling after 31st March will not receive any refund of fees.
The following procedure shall be followed regarding complaints concerning players, coaches, managers, parents, spectators, committee members, or any official acting for WUAFC. It specifically does not apply to complaints about conduct of opposing teams, referees or game results. (Such complaints are covered by a FAM’s procedure and should be addressed to the WUAFC team coach in the first instance).
1. Complaints shall be lodged in the first instance with the Junior or Senior head coach, any committee member or any coach.
2. Complaints shall be in writing and shall state: (a) The name of the complainant. (The complainant may request their identity remain confidential, but maintaining confidentiality is at the sole discretion of the Complaints Committee, and normally would only be respected in exceptional circumstances) (b) The nature of the complaint; (c) The person or persons involved (the respondent) (d) The date and location of the incident; (e) Any other information the complainant considers relevant
3. Complaints shall be forwarded as soon as possible to the Club Captain or Club Secretary, who shall record receipt of the complaint and refer the complaint to the Complaints Committee (a sub-committee of the Junior Committee)
4. The Complaints Committee shall: (a) Consider the complaint at the next scheduled Junior Committee meeting, or sooner if the complaint is considered to be sufficiently serious. (b) Consider the complaint and decide whether it should progress according to procedure detailed below or recommend to the Junior Committee that the complaint not proceed. (c) Provide a copy of the complaint to the respondent who is the subject of the complaint. (d) Offer the complainant and the respondent an opportunity to meet with the subcommittee to: (i) Put their views as to what occurred; (ii) Explain any actions that they took at the time of the incident; (iii) Make any other comments they consider relevant. (iv) Make suggestions as to what, if any, action they think would be appropriate as a consequence of the incident.
5. When meeting the Complaints Committee, the complainant and the respondent may each be accompanied by one friend or adviser who may speak on behalf of the complainant or respondent.
6. If the complainant and the respondent both agree, the Complaints Committee may meet simultaneously with the complainant and the respondent.
7. The Complaints Committee shall endeavor to promote a resolution of the complaint that is acceptable to the complainant and the respondent and which is fair and appropriate, bearing in mind the committee’s primary responsibility is to maintain and uphold the mana of the club as a whole
8. The Complaints Committee shall report its findings and any resolution of the complaint to the Junior Committee.
9. The Junior Committee shall take such actions as it considers appropriate and shall advise the complainant and the respondent of its decision in writing. The decision of the committee is final.
10. All correspondence and documents relating to the complaint shall be retained on file by the committee secretary and shall be available to the committee only.
The references to “WUAFC”, "we", "us" and "our" are references to Waiheke United Association Football Club and authorised agents.
“MyCOMET is the online member portal utilised to register and access the payment gateway. SSL protocol (2048-bit) is used to encrypt all data transferred over the network.
What information do we collect?
As part of our operations we may gather certain types of information about the users of our website:
Your use of the website involves the collection by us of personal information about you, such as your email address, name, home or work address or telephone number. We may also collect demographic information, such as your age, gender, preferences, and interests.
This information is used by us for the operation of the Services, to maintain quality of the Services, to provide general statistics regarding use of the Services and to assist us to deliver customised content and advertising to our customers.
You may decide not to provide information to us. However, if you do not provide it, we may not be able to provide some of our Services to you.
What do we do with this information?
We will not share the information that we collect with any third parties apart from in the following circumstances:
If we have asked your prior permission (which we would usually do at the time of collection), we may share the information with specified third parties. We do not sell, rent or lease our visitor or customer information to third parties.
What Else We Do with the Personally Identifiable Information
We have collected this information in order to provide the best possible service to you while you are visiting our sites. To this end we may use the information that you provide for the following purposes:
What about Cookies?
A cookie is a small file that resides on your computer and is recognised by our server when you visit our site. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our site from. With this information we can do the following:
What About Our Advertisers, Business Partners?
Opting In and Opting Out
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Can We Change This Policy?
In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. Any changes will take effect immediately once they are posted on our Website. It is your responsibility to check this Policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.
Your Right To Access Your Information
The Privacy Act of 1993 gives you the right to access and correct this information. To find out more about how to do this, please contact us in the following ways:
Email us: firstname.lastname@example.orgWrite to us: Waiheke United Association Football Club, PO BOX 44212, Point Chevalier, AUCKLAND
More information: The Office of the Privacy Commissioner Click here ) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
Waiheke Island, Auckland 1971 | email@example.com